The Process & Contact Form

The Process

Please submit your question or concern through the form below (preferably one issue or question at a time). Once your info is received, it will be reviewed. Someone may contact you via email or phone to gather additional info if there is a need to do so. After enough information is gathered to ensure a proper understanding of the concern or question, one of the following steps could happen next:

1. We may follow up to answer your questions, provide more info, or work with you to navigate the system. Sometimes, we may refer your question or concern to an appropriate person or dept to provide info and answer questions.
2. We may work directly with you and/or other parties to help bring understanding, clarity, or perspective to any party that helps one or all sides explore options for moving toward a resolution.
3. Without a quick answer or clear resolution, the Ombudsperson or appointed staff may work with all parties more closely. We may even provide a facilitative process to help open communication and/or repair a damaged partnership so all parties can work better together.

Please keep in mind before submitting the form below that The District Ombudsperson Office is an independent and confidential alternative dispute resolution office established to assist parents/guardians, students, and SPS Schools or Departments with problem-solving issues or concerns that are negatively impacting an SPS student, guardian, school staff or the SPS/School-Family Partnership. When appropriate the District Ombudsperson Office can provide information, explore options, and provide informal intervention support. But we can also track systemic or chronic issues and make recommendations to appropriate stakeholders as necessary.

** PLEASE NOTE: If this is an urgent issue where you believe someone’s immediate safety is at risk please call the SPS Safety and Security office at 206-252-0707 or call 911 for immediate attention.**

Ombuds Contact Form

The information with an asterisk symbol * is required to submit the form. Please be concise while providing as much info as necessary so we can understand your concern and what you would like to see happen as a resolution. Please keep in mind not every concern is best handled by the Ombuds Office, but we will help you determine that and who is the best to assist, if we are not.